Student Complaints
Procedures for student complaints against the College have been set forth in writing and are included in the Board of Regents Policy Manual. The Dean of Student Engagement and Retention is responsible for coordinating the processing of student complaints.
The Student Complaint Policy is based on the belief that such complaints are best resolved at the level closest to the issue that led to the complaint. Resolutions to such complaints must be reached through the participation of all parties involved in the issue that led to the complaint. All procedures developed in relation to this policy will be applied in an equitable and nondiscriminatory manner and will protect the rights of all parties.
- Non-Academic Complaint - The Non-Academic Complaint is a complaint by a student which does not involve grades or any academic issues.
- General Academic (Non-Grade) Complaint - The General Academic Non-Grade Complaint is a complaint by a student who has any academic disagreement not directly related to the assignment of a grade(s).
- Grade Appeals - The evaluation of academic work is the prerogative of the instructor, and the rules for determining final course grade should be established by the instructor and provided to the students in an electronic or printed course syllabus at the beginning of the semester. A student who believes grounds exist for the appeal of a final grade must first consult with the instructor. If the appeal cannot be resolved, a student may proceed to the grade appeal process.
A student with a complaint against another student should consult with the Dean of Student Engagement and Retention on the proper procedure to follow.